Terms & Conditions

1. About these terms

By using this site you accept these terms and conditions. If you do not accept them, please do not use the site. Deals shown here are promotional summaries – the full contract terms are confirmed by one of our advisors before any order is placed.

2. Deals, pricing and availability

All pay monthly phones, SIM only deals and pay as you go plans are subject to availability, status and credit check. Savings such as “save up to £144”, “save up to £252”, “save up to £396” and “save up to £450” are the maximum available over the minimum term with Clubcard Prices and may vary by handset, storage and plan.

• Prices, offers and Clubcard points are correct at the time of publication and may be withdrawn at any time.
• Black Friday pay monthly deals are available for a limited period only.
• Pre order items ship on the manufacturer’s release date, which may change.

3. Frozen Prices

If you take out one of our exclusive Clubcard Price deals on pay monthly phones or SIM only contracts, we promise to freeze your basic monthly usage price for the length of your contract. The freeze applies to your basic monthly usage price only. It does not cover out-of-bundle charges, add-ons, international calls or premium rate services.

4. Clubcard and Clubcard Prices

Clubcard Prices require a valid Clubcard. You collect one Clubcard point for every pound you spend on your monthly bill. Points, rewards and Clubcard Prices are subject to the Clubcard scheme terms and may change.

5. Network coverage

We share O2’s network, giving 99% coverage across the UK on 4G. Coverage figures are population based estimates, not guarantees. Actual speeds and availability depend on your device, location, buildings, weather and network demand. 5G requires a compatible device and is available in selected areas.

6. Roaming – Home From Home

Home From Home lets you use your UK data, minutes and texts in 48 destinations across the EU and beyond at no extra cost, subject to a fair use policy. Usage above the fair use allowance, or in destinations outside the list, is charged at our standard international rates.

7. Trade in

Trade in is provided by Assurant, our recommended trade in partner. The value offered depends on the model, condition and a device check by Assurant. Trade in is governed by Assurant’s own terms, and payment or Tesco voucher is issued once your device has been received and inspected.

8. Calls to us

Calls to 0800 007 4924 are free from UK landlines and mobiles. Calls may be recorded or monitored for training, quality and security purposes.

9. Cancellation and returns

Where you order at distance you have a statutory cooling off period of 14 days from delivery to change your mind. Devices must be returned complete, undamaged and with all accessories. Airtime contracts cancelled after the cooling off period may incur early termination charges.

10. Liability

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Otherwise we are not liable for indirect or consequential loss arising from your use of this site.

11. Important disclaimer

Independent Internet & Broadband Support Service. We do not process payments or manage accounts.

We do not provide customer support for mobile networks. For billing or technical issues, please contact your provider directly.

Financial Information: We will never ask for your bank details or credit card number during a call.

Data Usage: By using our service, you agree that we may share your contact details and plan preferences with our partner providers solely to facilitate the redemption of your referral voucher.

12. Changes to these terms

We may update these terms from time to time. The version published on this page is the version that applies to your use of the site.